Terms & Conditions of Trade (2025)

READY ELECTRICAL & AIR CONDITIONING
Terms & Conditions of Trade (2025)
ABN: 25 605 455 454

1. Definitions

1.1 “Contractor” means Ready Electrical & Air Conditioning (ABN: 25 605 455 454), including its employees, agents, authorised representatives, successors, and assigns.

1.2 “Client” means the individual or entity requesting Goods or Services from the Contractor.

1.3 “Guarantor” means any person or entity guaranteeing payment or performance on behalf of the Client.

1.4 “Goods” means all products supplied by the Contractor.

1.5 “Services” means all works performed by the Contractor including installation, repair, maintenance, testing, inspection, recommendations, and advice.

1.6 “Price” means the total amount payable for Goods and/or Services.

2. Australian Consumer Law (ACL)

Nothing in these Terms excludes or limits the Client’s rights under the Australian Consumer Law. Any inconsistent clause is interpreted to comply with consumer guarantees.

3. Acceptance of Terms

Acceptance occurs when the Client approves a quote, pays a deposit, instructs the Contractor to proceed, or receives Goods/Services.

These Terms apply to all future work unless replaced in writing.

The Client must notify the Contractor of any change in ownership or contact details within 14 days, or will be liable for any resulting loss.

These Terms override any Client purchase order unless otherwise agreed in writing.

4. Free Quotes

Free quotes are offered at the Contractor’s discretion.

Free quotes may be withdrawn at any time, including during high-demand periods or peak season.

Where a free quote is withdrawn, a paid consultation or site inspection fee may apply.

5. Price & Variations

Quotes are valid for 21 days or as marked, unless withdrawn.

Any deviation, concealed issue, safety-related requirement, structural change, electrical complication, or additional materials required will be charged as a variation.

Variations must be paid at completion of that variation.

6. Deposits & Materials

The Contractor may require up to a 50% deposit consisting of:

• 10% non-refundable quote acceptance; and
• 40% for material ordering and job booking.

If the Client cancels after acceptance, the 10% portion is forfeited.

If materials have already been ordered, the Client is responsible for supplier restocking fees.

Card payments may incur a merchant surcharge.

7. Payment Terms

All completed works must be paid in full before technicians leave site.

Technicians may accept card payment or visual confirmation of bank transfer.

Service Call Jobs:

• $100 required at booking.
• Balance due prior to technician leaving site.
• Full Payment in Peak Periods

Repair & Installation Jobs:

• 50% payment at booking.
• Full balance due on completion.
• If additional faults are discovered, the original repair invoice must be paid before further works continue.

Jobs Requiring Multiple Visits:

• 50% payment on acceptance.
• 40% payment at rough-in stage.
• Final 10% due on completion.

Strata Applications:

• $165 administration fee for documentation (credited to job).
• 10% deposit to secure quote (refundable minus $165 if strata denies application).
• 40% due on booking.
• Full payment due on completion.

8. Delivery & Access

Delivery occurs when Goods are collected or delivered.

The Client must ensure safe, lawful and unobstructed access for technicians.

Delays caused by unsafe access, restricted entry, or building management requirements may incur extra charges.

9. Risk

Risk in Goods passes to the Client on delivery or installation, whichever occurs first.

10. Property Damage

The Contractor will take reasonable care when accessing the Client’s property, including ceilings, roof spaces, gardens, and driveways.

The Contractor is not liable for damage where reasonable care is taken or where damage results from pre-existing conditions.

Roof Tiles & Roof Access:

• Roof tiles—especially older, brittle, terracotta or weather-worn tiles—may crack during normal access.
• The Client is responsible for repair or replacement of tiles damaged due to necessary access.
• The Contractor may assist with minor patching or temporary weatherproofing but is not responsible for major roof repairs or replacements.
• Electrical power may be isolated where required to prevent electric shock during ceiling/roof access.

11. Underground / Hidden Services

The Client must clearly identify all underground or concealed services.

The Client indemnifies the Contractor for damage to unidentified or incorrectly located services.

The Client acknowledges that certain services such as electrical wiring, gas lines, water pipes, stormwater, or structural elements may be concealed or undetectable. Where hidden services are struck, damaged, or exposed during reasonable and careful work, the Contractor is not liable for repair costs. Rectification is the responsibility of the Client or their appointed licensed professional.

12. Title & Ownership

Title to Goods remains with the Contractor until full payment is received.

The Contractor may recover unpaid Goods.

13. Defects

The Client must inspect Goods and Services within 14 days and notify the Contractor of any defects in writing.

Failure to notify constitutes acceptance.

The Client must provide reasonable access for inspection.

14. Warranty

Workmanship is warranted for 24 months unless specified otherwise.

Manufacturer warranties apply to supplied equipment.

Warranty excludes misuse, lack of maintenance, environmental damage, unauthorised repairs, and fair wear and tear.

15. Default & Overdue Accounts

Overdue amounts incur 15% per annum interest, calculated daily starting 14 days after due date.

A $25 administration fee applies per recovery action (calls, emails, SMS, notices).

The Client indemnifies the Contractor for all recovery costs.

The Contractor may suspend or cancel work for non-payment.

Where any required payment, deposit, progress payment, or stage payment has not been received, the Contractor will cease all works immediately until payment is made. Any delays, rescheduling, or additional costs arising from such stoppage are the responsibility of the Client. The Contractor is not liable for loss, delay, or inconvenience caused by payment-related stoppages.

16. Security & Charge

The Client and any Guarantor grant the Contractor the right to register a security interest to secure unpaid amounts.

17. Cancellations

Cancellations within 24 hours of appointment incur a $75 fee.

If cancelled after acceptance, the non-refundable deposit and restocking fees apply.

18. Dispute Resolution

Disputes must first be addressed through written notice and a meeting within 14 days.

Unresolved matters may proceed to mediation or arbitration.

19. Compliance With Laws

Both parties must comply with applicable NSW laws, WHS requirements, and electrical safety standards.

20. Privacy

The Contractor may collect and store Client information for operational, communication, and service purposes.

21. Security of Payment Act (NSW)

The Contractor may issue payment claims under the Building and Construction Industry Security of Payment Act 1999 (NSW).

22. Quotation Breakdown Requests

The Contractor does not provide line-by-line cost breakdowns as standard.

Requests may be declined at the Contractor’s discretion.

If a breakdown is provided, a $165 administration fee applies.

Breakdowns do not alter the total quoted Price.

23. Asbestos, Hazardous Materials & Unexpected Conditions

Work stops immediately if asbestos, mould, contamination, unsafe structures or other hazards are discovered.

The Client must engage licensed professionals to remediate.

Additional visits or delays are treated as variations.

The Contractor is not liable for costs arising from unsafe conditions.

24. Ceiling and Roof Space Access

Ceiling and roof spaces may contain hazards.

Access may be refused if unsafe or non-compliant.

Additional equipment or labour required will be billed as variations.

The Contractor is not responsible for structural issues uncovered during access.

Power may be isolated for safety.

25. Parking, Access & Site Constraints

The Client must provide safe, legal, and immediate access.

Access must not be refused or delayed by building management or restrictions.

Paid parking may be absorbed by the Contractor, but site access must be available.

Delays due to access issues may be charged as variations.

26. Waste Removal and Environmental Disposal

Packaging disposal is included.

Air conditioner removal and disposal is included unless specified otherwise.

Additional waste or hazardous material disposal may incur extra charges.

27. Photography, Video & Documentation

The Contractor may capture photos or video for documentation, safety, reporting, or warranty purposes.

Images remain Contractor property.

Non-identifying images of work may be used for marketing or advertising.

Identifying images will not be used without written consent.

28. After-Hours, Weekend & Emergency Works

After-hours or weekend work may attract higher rates.

Emergency callouts or public holiday work will be billed at applicable rates.

The Client will be informed where practical.

29. Delays Outside Contractor Control

The Client acknowledges that delays may occur due to circumstances outside the Contractor’s control, including but not limited to weather conditions (such as rain, storms, extreme heat), unsafe roof access, traffic incidents, vehicle breakdowns, illness, supplier delays, or restricted site access. The Contractor is not liable for any costs, losses, or inconvenience arising from such delays, and no refund, discount, or compensation will be provided. All affected works will be rescheduled to the earliest safe and practical time.

30. Scheduling & Arrival Windows

All bookings are provided with an estimated arrival window, typically a two-hour period, unless otherwise stated.

Arrival times are estimates only and may vary due to job overruns, traffic conditions, safety requirements, or factors outside the Contractor’s control.

Variations in arrival times do not entitle the Client to compensation or cancellation without applicable fees.

31. Installation-Only Terms & Conditions

Where the Client supplies their own air conditioning unit or materials, the Contractor provides installation services only. The Contractor is not responsible for:
(a) manufacturer warranty claims,
(b) incorrect, damaged, or incompatible units supplied by the Client,
(c) missing parts, brackets, or components,
(d) system performance, sizing, or suitability.

Any callout to inspect or diagnose warranty issues with Client-supplied units will be charged at the Contractor’s standard rates, payable prior to attendance. No refund applies if the issue is determined to be a manufacturer, supplier, or product fault.

Installation warranty covers workmanship only and excludes failure caused by the unit itself, improper storage prior to installation, incorrect specifications provided by the Client, or existing site conditions.

If the Contractor identifies that the unit supplied is unsuitable, unsafe, or illegal to install, the Contractor may refuse installation. The Client remains liable for any costs incurred up to that point.