Terms & Conditions of Trade (2026)

READY ELECTRICAL & AIR CONDITIONING

TERMS & CONDITIONS OF TRADE (2026)

ABN: 25 605 455 454

1. Definitions

1.1 Contractor means Ready Electrical & Air Conditioning (ABN 25 605 455 454), including its employees, agents, authorised representatives, successors, and assigns.
1.2 Client means the person or entity requesting Goods or Services.
1.3 Guarantor means any person or entity guaranteeing the Client’s obligations.
1.4 Goods means all products, equipment, materials, and components supplied.
1.5 Services means all works performed including installation, repair, maintenance, inspection, testing, advice, and recommendations.
1.6 Price means the total amount payable.

2. Australian Consumer Law

2.1 Nothing in these Terms excludes or limits rights under the Australian Consumer Law (ACL).
2.2 Any clause inconsistent with the ACL is read down to comply.

3. Acceptance

3.1 These Terms are accepted when the Client:

• approves a quote,
• pays a deposit,
• instructs work to commence, or
• receives Goods or Services.

3.2 These Terms apply to all current and future work unless replaced in writing.
3.3 Client purchase orders or conditions do not apply unless agreed in writing.

4. Free Quotes

4.1 Free quotes are offered at the Contractor’s discretion.
4.2 Free quotes may be withdrawn at any time, including during peak periods.
4.3 A paid consultation or inspection fee may apply where a free quote is withdrawn.

5. Price, Quotes & Variations

5.1 Quotes are valid for 30 days unless withdrawn earlier.
5.2 Any additional work, concealed issues, safety requirements, access difficulties, structural or electrical complications, or Client-requested changes are charged as variations.
5.3 Variations are payable at completion of that variation.

6. Deposits, Materials & Card Fees

6.1 The Contractor may require a deposit of up to fifty percent (50%) of the total quoted or contracted Price.
This deposit is made up of:

• Ten percent (10%) of the total quoted or contracted Price, payable upon acceptance of the quotation (Acceptance Deposit); and
• Forty percent (40%) of the total quoted or contracted Price, payable for material ordering, scheduling, and job booking.

6.2 The Acceptance Deposit represents ten percent (10%) of the total contract or quotation value and is a non-refundable payment made in consideration of contract acceptance, administrative costs, scheduling, allocation of labour, preparation, and loss of opportunity.

6.3 If the Client cancels, withdraws, postpones indefinitely, or otherwise elects not to proceed after accepting the quotation, the Acceptance Deposit equal to ten percent (10%) of the total quoted or contracted Price is forfeited in full, regardless of whether works have commenced or materials have been ordered.

6.4 Where materials have already been ordered, the Client is also responsible for any supplier restocking fees in addition to the forfeited Acceptance Deposit.

6.5 Card payments may incur a merchant surcharge.

7. Payment Terms

7.1 All completed works must be paid in full before technicians leave site.
7.2 Technicians may accept card payment or visual confirmation of bank transfer.

Service Calls

• $100 payment required at booking.
• Balance due on completion.

Repairs & Installations

• 50% deposit at booking.
• Balance due on completion.
• Original repair invoice must be paid before addressing additional faults.

Multi-Visit Jobs

• 50% on acceptance
• 40% at rough-in
• Final 10% on completion

Strata Applications

• $165 admin fee for documentation (credited to job)
• 10% to secure quote (refundable minus $165 if strata rejects)
• 40% on booking
• Balance on completion

8. Delivery & Site Access

8.1 Delivery occurs when Goods are delivered or installed.
8.2 The Client must provide safe, legal, and immediate access.
8.3 Delays caused by access issues may be charged as variations.

9. Risk

9.1 Risk in Goods passes to the Client upon delivery or installation, whichever occurs first.

10. Property Damage & Roof Access

10.1 Reasonable care will be taken when accessing the property.
10.2 The Contractor is not liable for damage arising from pre-existing conditions.

Roof Tiles & Roof Access

10.3 Roof tiles (especially older or brittle tiles) may crack during normal access.
10.4 The Client is responsible for repair or replacement of tiles damaged during necessary access.
10.5 Minor patching may be provided where practical.
10.6 The Contractor is not responsible for major roof repairs or replacements.
10.7 Power may be isolated where required to prevent electric shock.

11. Underground & Hidden Services

11.1 The Client must identify all underground or concealed services.
11.2 The Client indemnifies the Contractor for damage to unidentified services.
11.3 Where concealed services (gas, water, electrical, drainage, etc.) are struck despite reasonable care, repairs are not covered and remain the Client’s responsibility.

12. Title & Ownership

12.1 Title to Goods remains with the Contractor until full payment is received.
12.2 The Contractor may recover unpaid Goods.

13. Defects

13.1 Goods and Services must be inspected within 14 days.
13.2 Defects must be notified in writing.
13.3 Failure to notify constitutes acceptance.

14. Warranty

14.1 Workmanship is warranted for 24 months.
14.2 Manufacturer warranties apply to supplied equipment.
14.3 Warranty excludes misuse, lack of maintenance, environmental damage, or unauthorised repairs.
14.4 Warranties may be void where regular servicing is not carried out.
14.5 Where an issue arises after a reasonable period, a service fee may apply. If no workmanship fault is found, all charges remain payable.

15. Default, Overdue Accounts & Stop-Work

15.1 Overdue amounts incur 15% per annum interest, calculated daily after 14 days.
15.2 A $25 admin fee applies per recovery action.
15.3 All recovery and legal costs are payable by the Client.
15.4 Work may be suspended or terminated for non-payment.
15.5 Where required payments are not received, all works cease immediately until payment is made. All resulting delays are the Client’s responsibility.

16. Security Interest

16.1 The Client grants the Contractor the right to register a security interest over Goods.

17. Cancellations

17.1 Cancellations within 24 hours incur a $75 fee.
17.2 If the Client cancels or withdraws after accepting the quotation, the Contractor is entitled to retain the Acceptance Deposit equal to ten percent (10%) of the total quoted or contracted Price, together with any applicable restocking fees or costs incurred.

18. Dispute Resolution

18.1 Disputes must first be addressed through written notice and a meeting within 14 days before escalation.

19. Compliance With Laws

19.1 All works comply with applicable NSW laws, WHS requirements, and electrical standards.

20. Privacy

20.1 Client information may be collected and stored for operational and service purposes.

21. Security of Payment (NSW)

21.1 The Contractor may issue payment claims under the Building and Construction Industry Security of Payment Act 1999 (NSW).

22. Quotation Breakdown Requests

22.1 Quotes are provided as lump sums only.
22.2 Breakdown requests may be declined.
22.3 If provided, a $150 admin fee applies.
22.4 Breakdowns do not alter the quoted Price.

23. Asbestos, Hazardous Materials & Stop-Work

23.1 Unless expressly stated in writing, the Contractor’s quotation excludes the identification, testing, handling, removal, encapsulation, or disposal of asbestos or any other hazardous materials.

23.2 If asbestos or suspected asbestos, mould, contamination, unsafe materials, or other hazardous conditions are identified or reasonably suspected during the course of works, the Contractor will immediately cease all works in the affected area.

23.3 The Contractor will notify the Client as soon as practicable. The Client is responsible for engaging a suitably licensed and qualified professional to assess and remediate the hazardous material before works can recommence.

23.4 Any delays, additional site visits, safety measures, labour, materials, supervision, or rescheduling required as a result of asbestos or hazardous materials will be treated as a variation and charged accordingly.

23.5 The Contractor is not liable for any delay, cost, or loss arising from the presence, discovery, or remediation of asbestos or hazardous materials.

23.6 Works will not recommence until written confirmation is provided that the site is safe and compliant with applicable legislation.

24. Ceiling & Roof Space Access

24.1 Access may be refused if unsafe or non-compliant.
24.2 Additional safety measures are variations.
24.3 The Contractor is not responsible for structural defects revealed.
24.4 Power may be isolated for safety.

25. Parking & Site Constraints

25.1 Safe and immediate access must be provided.
25.2 Access must not be refused by strata or building management.
25.3 Paid parking may be absorbed but access must still be available.
25.4 Delays caused by access constraints are variations.

26. Waste Removal

26.1 Packaging disposal is included.
26.2 Air-conditioning removal and disposal is included unless stated otherwise.
26.3 Additional waste or hazardous disposal may incur fees.

27. Photography & Media

27.1 Photos/videos may be taken for documentation and warranty.
27.2 Images remain Contractor property.
27.3 Non-identifying images may be used for marketing.
27.4 Identifying images will not be used intentionally without consent.
27.5 If identifying images are used inadvertently, the Client must notify the Contractor and allow reasonable time for removal. No claim or liability arises provided removal occurs promptly.

28. After-Hours & Emergency Works

28.1 After-hours, weekend, or emergency works attract higher rates.
28.2 Rates will be advised where practical.

29. Delays Outside Contractor Control

29.1 Delays may occur due to weather, unsafe conditions, traffic, accidents, illness, supplier delays, or access issues.
29.2 No refund, discount, or compensation applies for such delays.
29.3 Works will be rescheduled to the earliest safe and practical time.

30. Scheduling & Arrival Windows

30.1 Arrival times are estimates only.
30.2 Bookings are generally within a two-hour arrival window.
30.3 Variations do not constitute breach or grounds for cancellation.

31. Installation-Only Works

31.1 Installation-only applies where the Client supplies equipment.
31.2 The Contractor is not responsible for performance, suitability, or manufacturer warranty.
31.3 Callouts to diagnose Client-supplied equipment are chargeable.
31.4 Unsafe or non-compliant equipment may be refused.

32. Site Facilities

32.1 The Client must provide reasonable access to toilet facilities.
32.2 The Client must provide access to potable drinking water.
32.3 Failure to provide facilities may delay works or incur costs.